Support
Purchases, subscriptions, accounts and reporting. If the answer isn’t here, write to us.
For any question, bug or suggestion, write to support@iroverse.app. Include your phone model and what happened. We usually reply within two working days.
I bought something and it did not appear
Open the menu → Shop → Restore purchases. If it is still missing, forward us Apple's receipt email.
How do I cancel or manage a subscription?
In iPhone Settings → your name → Subscriptions, or in the game: menu → Shop → Manage subscription. After cancelling you keep it until the end of the current period.
Refunds
Where to ask depends on where you paid.
Bought in the app: Apple handles it — request a refund at reportaproblem.apple.com.
Bought on this website: we handle it. Write to support@iroverse.app with the purchase id from your receipt and we will answer within 14 days.
I deleted and reinstalled the app, and my progress is still there
That is expected: your identity is kept in the iPhone's Keychain, which deleting an app does not clear. To start over, use menu → Account → Delete account. That permanently deletes your save and everything she remembers.
I have a new phone
On the old phone, sign in with Apple, Google or Game Center under menu → Account. Sign in the same way on the new phone and you are back in the same save.
She said something inappropriate
Press and hold the line and choose "Report this line". We look at every report.
Is she a real person?
No. She is an AI; her words are generated as you talk, she is not a person, and nothing she says is professional advice. If you are going through something difficult, please reach out to someone you trust or a local helpline.